FAQs

How much are swatches?

All swatches are charged at £0.50 per swatch.

How can I find my nearest stockist?

Please visit the ‘Find Stockist’ section on our website (located in the header) for a full list of our stockists.

Why can I not see any prices on your website?

It is likely that you are visiting the website from outside the UK, in which case our prices are hidden.

Please contact our head office on 01282 423111 for further assistance.

How do I enquire about opening a trade account?

Please apply in one of the following ways:

1) Send us an email to sales@ianmankin.com and request to complete our Trade Application Form.

2) Select 'Create an Account' on the ‘My Account’ section of the website, then select ‘Sign up for Trade Account’ and complete the registration form.

Your request will then be given the appropriate consideration and you will receive a response as soon as possible.

What are your delivery costs and how long does delivery take?

Delivery for UK mainland is within 5-10 working days and the charges are as follows:

- Lengths of up to 3 metres or 3kgs will be charged at £6.50 Inc. VAT

- Lengths of over 3 metres or 3 kgs will be charged at £13.50 Inc. VAT

- For non-mainland UK, international and trade customers, please contact us by email at orders.admin@ianmankin.com or call +44 1282 423111

What is the minimum meterage I can order?

The minimum order length is 1 metre, and goes up in increments of 1cm. This applies to fabrics and braids.

Can I return my unwanted products to you and get a refund?

You can return any unused product ordered up to 7 working days commencing from the day after receipt of the products, by contacting us in writing within the 7 working day period and we will refund any payment that you have already made upon receipt of the returned item within 28 days in its original packaging and condition.

If you return products by post, please ensure you package and label them properly so that they are not lost or damaged in transit. We recommend you insure the item and retain some proof of postage in the event that the products go missing, as products remain your responsibility and property until we receive them.

Do you sell wallpaper paste for your wallcoverings?

We would recommend you use Ian Mankin Wallcovering Paste for a superior finish. Each 5kg tub of ready-mixed liquid adhesive is sufficient to hang up to 7 rolls of wallcovering.

What do the care codes on your website stand for?

Do not bleach

Do not tumble dry

Do not machine wash

Suitable for dry cleaning, consult specialist dry cleaning service

Suitable for dry cleaning

Iron on low heat (max 100°C)

Machine wash (gentle cycle) 30°C

Machine wash (gentle cycle) 40°C

Do your fabrics shrink?

Most fabrics, especially those made from natural fibres, have a tendency to shrink when washed, dry cleaned or from atmospheric conditions. Shrinkage during washing can be in the range of 5-10%. To minimise shrinkage we would recommend dry cleaning.

We would advise that an allowance is made for shrinkage when making curtains, covers and other items. We recommend that only companies experienced in cleaning furnishing fabrics are used.

What does Martindale Rubs mean?

The Martindale is also known as the Rub Test, which is a measure of the durability of a fabric.

Fabrics are categorised depending on their test results, based on a set breakdown criteria and recorded on a scale: Light Domestic (10,000 to 15,000 rubs), General Domestic (15,000 to 25,000 rubs), Heavy Domestic (25,000 to 30,000) and General Contract (30,000 +).

How do I work out how many metres of fabric I need for curtains and blinds?

Please visit the ‘Quantity Calculator’ section on our website (located on the product listing page) for an approximate quantity of fabric needed.

How do I work out how many rolls of wallcovering I need?

Please visit the ‘Quantity Calculator’ section on our website (located on the product listing page) for an approximate quantity of wallcovering rolls needed.

Do you keep stock of fabric, home accessories and wallcoverings in your London showroom?

Yes, we have stock of all fabrics, home accessories and wallcoverings. Please note that longer lengths of fabric may need to be delivered by UPS from our Lancashire cotton mill.

What happens if I want to see a larger sample of fabric than your small swatches?

Larger returnable samples of approx. half a metre long, full width fabric can be ordered. A charge of £20 each is made for these and this will be refunded as long as the sample is received back in good condition within 28 days of order. Please contact our London showroom on 020 7722 0997, if you require a returnable sample.

What do I do if a product I want is out of stock?

Please add your email address to the waiting list and we will email you as soon as the item is back in stock.

Where do you make your fabrics?

All of our UK woven fabrics are made in our family-owned mill in Burnley, Lancashire.

What do I do if I get a stain on my oilcloth?

Wipe the stain immediately and if the stain does not come out then try using some spray bleach and rub gently into the area. Once completed wipe the area infected to remove the bleach.